I've had this myself and with me a lot of other people on the newsgroups. If you are experiencing the same, then you should take a look at the following kb articles. There are 12 possible resolutions for this error which are described in these KB articles:
- 875086
- 862678.
You can access them via https://mbs.microsoft.com/knowledgebase/search.aspx or https://premier.microsoft.com
In case you cannot access these, they are also available via newsgroup postings:
875086
862678
Time for Crystal to be replaced by SQL Reporting Services :)
Update:
For researching purposes, you should try to open this file in IE: http://crmserver/Reports/crystallogon.csp.
You should see something like:
If there is a message regarding the MSCRMuser which cannot be found, then try to rebuild the Crystal APS database (kb 862678, see above).
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