Take a look at this! Vladimir Lichman just emailed me about a new product for MS CRM 1.2: Microsoft CRM Cisco IPCC Enterprise Connector. This application enables small and medium-sized businesses or empowered branch offices to fully tap the potential of both Microsoft and Cisco to provide a complete CRM solution. Its advanced feature set includes:
- Legacy interface
- Screen pop on incoming call
- Screen pop from click to dial calls
- Click to dial
- Tracking time duration
- Easily create a new CRM record
- Automatically call record and atach it to the MS CRM contact record
Unfortunately I do not have an Cisco IPCC Enterprise here, but it definately is usefull for the lucky ones who do!
More info: http://www.ithit.com/eng/crm
Pretty cool stuff. Mitel Networks has been doing this for a couple years now.
ReplyDeleteI didn't know about Mitel. I have heard something about genesys offering a similar product.
ReplyDeleteThe e360crm http://www.e360crm.com just released new product for MS CRM Dynamics 3.0 : Microsoft Dynamics CRM Cisco IPCC Enterprise Connector. This application enables small and medium-sized businesses or empowered branch offices to fully tap the potential of both Microsoft and Cisco to provide a complete CRM solution. Its advanced feature set includes:
ReplyDelete- Legacy interface
- Screen pop on incoming call
- Screen pop from click to dial calls
- Click to dial
- Tracking time duration
- Easily create a new CRM record
- Automatically call record and attach it to the MS CRM contact record.
- Capture telephone number from any document type and automatically call through ICM.
More info: http://www.e360crm.com
to anonymous: could you contact me about what you know about Mitel. This would be helpful thanks. emersonr7@yahoo.com
ReplyDelete